[email protected] wrote an interesting post today on
Here’s a quick excerpt
Betwixt chair and keyboard sits the problem of which you speak
Something for the weekend, Sir? It might amuse you to read that one of the senior IT support managers at one of my client workplaces confessed this week that his experience of IT support ‘from the other side’ was disappointing. By ‘from the other side’, of course, I mean as a user: my colleague is not a spectral secret shopper from beyond the grave.…
Read the rest of this great post here