wrote an interesting post today on
Here’s a quick excerpt
Nokia Siemens Networks is enhancing its award-winning Customer Experience Management (CEM) on Demand portal by adding three, new, software content packs and related services. These content packs help operators pinpoint problems on internet-based maps in seconds and rank the individual customer perception of any problem they experience. In addition, they provide detailed trends in service use and experience for the customer care department.
(PRWeb October 09, 2012)
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Read the rest of this great post here